Warranty, Returns & Claims
We stand behind the quality of every cabinet we sell. Learn about our warranty coverage, return policy, and how to file a claim.
Warranty Coverage
5-Year Limited Warranty
All Region Cabinet products are backed by a manufacturer warranty covering defects in workmanship and materials.
Workmanship Defects
Manufacturing flaws that prevent normal residential use
Material Defects
Defective components that fail under normal conditions
Door Hinges & Drawer Glides
Hardware covered for the warranty period
Original Purchaser
Warranty applies to the original buyer for residential use
The warranty period begins from the date of shipment from our facility. Proof of purchase is required for all warranty claims. Under this warranty, Region Cabinet will, at its discretion, repair or replace the affected parts or products with functionally equivalent items.
What Is NOT Covered
The following are not considered defects and are not covered under warranty:
Natural Wood Variations
Differences in color, texture, and grain are inherent characteristics of natural wood and vary from piece to piece. These are not defects.
Color Changes from Aging
All wood finishes change color over time due to natural aging, sunlight exposure, and environmental conditions. This is a normal process.
Door Warpage up to 1/4 Inch
Minor door warping caused by humidity and temperature fluctuations is considered normal and may correct itself over a heating/cooling season.
Painted Finish Stress Lines
Hairline cracks or stress lines in painted finishes can occur due to wood expansion and contraction, especially with diffuse porous woods like birch.
Glazed Finish Variations
Glazed finishes are hand-applied and inherently have uneven characteristics. Variations in color and texture between pieces are expected.
Improper Installation or Assembly
Damage resulting from incorrect assembly, modifications, misuse, accidents, neglect, or exposure to extreme conditions is not covered.
Labor & Installation Costs
The warranty covers replacement parts only. Labor for removal, installation, and any incidental or consequential damages are excluded.
Return Policy
60 Days
Return window from receipt
20%
Restocking fee applies
Customer
Responsible for return shipping
Return Requirements
Products must be unassembled (flat pack only) and in original packaging
Returns must be initiated within 60 days of receiving the product
Items must be undamaged and in resalable condition
Discontinued items cannot be returned
A Return Authorization (RA) number must be obtained before shipping any returns
Customer is responsible for all return shipping costs and bears the risk of loss during transit
Order Changes & Cancellations
Changes or cancellations must be made within 2 hours of order approval. Once processed, orders are considered final. Changes requested after this window may incur a $100 change fee. Cancellations after processing are subject to a 20% restocking fee. All changes and cancellations must be submitted in writing.
How to File a Claim
Inspect Upon Delivery
Carefully inspect all products upon receipt. Note any visible damage on the bill of lading at the time of delivery. Take photographs of any issues.
Report Within 7 Business Days
Claims for non-manufacturing defects (shipping damage, missing parts, wrong items) must be submitted within 7 business days of receiving the product. Claims submitted after this period may be denied.
Gather Documentation
Prepare photographs of the damage or defect, your proof of purchase (order confirmation or invoice), and your order number.
Submit Your Claim
Contact us via our contact form or email with all documentation. Include a detailed description of the issue and photos showing the defect.
Resolution
Our team will review your claim and respond within 3-5 business days. If approved, we will arrange for repair or replacement parts to be shipped at no additional cost.
Tips to Protect Your Warranty
Follow all assembly instructions carefully — improper assembly voids the warranty.
Keep your proof of purchase (order confirmation email or invoice) in a safe place.
Photograph your cabinets upon delivery to document their condition.
Maintain proper humidity levels (35-55% relative humidity) in your home to minimize wood expansion and contraction.
Use recommended cleaning products only — harsh chemicals can damage finishes. See our Cabinet Care guide for details.
Avoid placing cabinets in direct, prolonged sunlight which accelerates color changes.
Do not modify cabinet components (cutting, drilling, or altering) beyond what assembly instructions require.